Returns Policy

Overview

Snurkle Engineering stands behind the quality of our custom-designed devices. We accept returns under the conditions described below. If you believe your device qualifies for a return, please contact us before shipping anything back — we will guide you through the process.

Eligible Returns

A device is eligible for return if all of the following conditions are met:

• The device is in new, unused condition.
• The device has not been modified, reworked, or altered in any way from its original shipped state.
• The device shows no signs of physical damage caused after delivery.
• You contact us within 30 days of receiving the device.

Non-Eligible Returns

The following are not covered under this policy:

• Damage resulting from misuse, improper handling, or operation outside of specified parameters.
• Damage caused by incorrect voltage, reversed polarity, or other user-caused electrical faults.
• Devices that have been modified, reprogrammed (unless specified), or disassembled.
• Custom one-off designs built to a client specification, unless there is a verified manufacturing defect.

How to Start a Return

Do not ship a device back without first contacting us. Unauthorized returns may be refused.

To begin the process:

• Email contact@snurkle.net with your order details and a description of the issue.
• We will respond within 2 business days with instructions.
• If the return is approved, we will provide a return shipping address.

Questions

If you have any questions about this policy, reach us at contact@snurkle.net.